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Note: by experience, you may have a strong preference for one of these techniques.
Remember that there is a time and place for each approach.
Specifically, the project manager is likely to harm relationships with the project team by using this method.
Abuse or overuse of this technique tends to cause more conflict in the long term.
PMBOK Definition: “Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships.” This approach recognizes the importance of professional relationships to project success.
On long term projects, anything over a few weeks, persevering and strengthening the project team becomes very important.
Temporarily avoiding the conflict also means you have the chance to think through the other person’s situation.
Now that we realize conflict can appear at any time, what are we supposed to do about it?
A compromise solution in that case would be to arrange a different training arrangement such as a briefing with an expert from Salesforce and a 0 budget to buy books about the technology.
In this situation, the developer obtains partial satisfaction and the project manager largely maintains the project schedule.
For example, you may have an ambitious developer who is interested in learning the Salesforce interface deeply and asks to go on a week-long training session.
Based on your analysis of the schedule, that type of training would cause significant problems for the schedule.